You have the right to cancel your order for any item purchased from us for a full refund, unless stated that the item in non-returnable upon purchase. Order cancellations must be made in writing, quoting your order number, within 14 days of the day after you receive the goods to Lince Display Limited at below address:-
Lince Display Limited
639-643 Romford Road
It is your responsibility to make sure the item reaches us. The item is your responsibility until it reaches us. for your own protection, we recommend that you send the parcel using a delivery service that is traceable and insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Returns made outside this time frame may be accepted at the discretion of our staff and may only be refunded as exchange. If you are returning the item from abroad, you must state your intention to send the item(s) back as soon as possible to avoid any misunderstandings.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund (excluding original delivery charge) upon receipt, or exchange the item for a different size/colour if preferred. if you would like to exchange, please contact us as soon as possible so we can reserve the item(s) for you.
We cannot guarantee availability if you return any item(s) to us without confirmation.
Items should be returned new, unused, and with all designer garment tags still attached. returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Belts that have been altered with new holes will not be accepted.
if we decide to accept returns outside of our policy, we may charge a 15% administration fee at our discretion.
We will process your card refund within 24 hours of receiving the goods, however, it may take up to 10 business days for your bank to complete this, depending on their processing time. this can vary greatly between card issuers, and unfortunately we are unable to influence this process.
If the item you received is faulty, please contact us immediately quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
Items are classified as faulty if a manufacturing fault is found. Damage resulting from normal wear-and-tear does not classify an item as faulty.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that is traceable and insures you for the value of the goods. The cost of returning the item to us is your responsibility.
We have made every effort to display our stock as accurately as possible, trying our best to represent colours as accurately as possible through our photography. However, as computer and mobile screens vary, we cannot guarantee that there will be consistency across all devices.
Customs & Taxes
We are required by law to attach customs labels to parcels destined outside of the eu. we are not able to cater to customer’s requests asking for items to be marked as gifts or at a lower value. It is your responsibility to make sure you understand importation duties before placing your order.
Please be aware that if you do not pay the customs duty for importing the item, and it is sent back to us, we will have to deduct the cost of shipping from your refund amount.
Parcels sent outside of the UK are handled by third party courier, who will contact you before the delivery to pay any outstanding duty for your purchase. To avoid delays, please provide a telephone number when placing your order. If the import duty is not paid the item will not be delivered, and will return to us.