Do you have showroom?
We are Based in East London 639-643 Romford Road Manor Park London E12 5AD.We are open Mon-Fri(09:00-18:00), Sat-Sun(10:00-17:00).You can order online and max. Of our product are ready for collection at our Big Showroom.
Can I visit and view your products?
Yes, you are most welcome to visit our showroom and view your product before purchasing.
We have dedicated staff in the showroom who always gives their best to serve the customer and meet their expectation.
Can I pick-up/collect my order?
Yes, you can pick-up/collect your order, But Please call us on 02089110265 after placing the order and see if a collection is possible.
Are your products pre-assembled or flat-packed?
Some products are fully assembled and some need assembly. We try to make clear how the product arrives using the product symbols in the key benefits section of each product.
Do you offer telephone help/advice/support?
Absolutely yes! We have trained staffs who knows our products in great detail. They are also on phones here in the UK, so no e-mail only support or speaking to foreign call centres!
Am I able to get my retail/exhibition designer to specify your products?
Yes, no problem. We will happily work with and regularly do work with designers, architects and approved contractors on behalf of their clients. Please contact with a member of our sales team who will happily handle and queries your designer or architect has from start to finish.
Do you install?
We do not offer this service as the vast majority of our products require little or no installation.
Do you use environmentally friendly materials?
At present certain products do use environmentally friendly materials and these are clearly shown by the symbols in the key benefits section of each product. We also have an ambitious environmental where we are continually looking to minimise the environmental impact of manufacturing products that we sell.
What delivery services do you offer?
For UK customers, we provide Standard(2-4 working days) or Express delivery(1-2 working days)
For express delivery if your payment clears before 12pm on a working day, we will process and dispatch it the same day for you to receive the next day before 1pm. To guarantee delivery for Saturday before 1pm, the deadline to order would be Thursday before 12pm as the Next Day Delivery service does not include weekends. If the Thursday deadline is missed and it is urgent you receive the shoes for Saturday, please contact us for an invoice with the Saturday service.
Do you deliver to another address that is not my billing address?
Yes, you can put the address you’d like it delivered to in your shipping address at checkout. If you put the wrong address in, we will make every effort to change it for you before we start processing orders but we are not responsible if we do not get to your request in time. Please check your order and your address before confirming.
Where is my item?
All UK customers are provided with a tracking number via email once their item has been despatched. You can track your item’s status on the Royal Mail website with this number. If you cannot find your tracking number or it does not work, please contact us and we will do our best to help you track your parcel. If you have not received your item within 4 working days of despatch, please contact your local depot as it's very likely there has been an attempted delivery but a Something For You card was not left.
If I am not at home what happens to my parcel?
If you do not have a SafePlace™ specified in the shipping instructions, Royal Mail will post a card through your door and return your parcel to the main depot closest to you and keep it there for 7 days pending instruction from the addressee. If collection or re-delivery is not arranged after that time, they will return the parcel to us. Please note this is only for customers in the UK, the postal service’s operate differently for every country.
Can I request a safe place?
You can request a safe place in the shipping instructions at checkout, or register one with Royal Mail. Please note we are not responsible for any parcels which are lost or stolen due to being left in the safe place.
How long does delivery take?
Standard Delivery in the UK generally takes 2-3 working days and Express Delivery takes 1-2 working days. Please note that these times are an estimate, we cannot guarantee that you will receive your item within these times.
What do I do if my item has been returned to sender?
If your item was returned to sender, this means the address you have provided us was wrong or incomplete, or you did not pick up your parcel from the post office in time. If you’d like us to send your item out again, we are very sorry but we will have to ask you to pay for re-postage. Please contact us for instructions.
My tracking information says that my parcel was delivered, but I don't have it. What should I do?
Royal Mail have begun to deliver to neighbours if nobody at your address is available to take the delivery. Please check with them, and around the outside of your property to make sure it has not been delivered there.
As your tracking information has proof of delivery, you will need to make a claim with Royal Mail if you cannot find it. They will not accept a claim from us as they see a business seller claiming for a delivered item as fraud, so sadly we cannot make the claim on your behalf. However, if you contact us we will make every effort to help you make your claim.
If you require further information on delivery please contact our customer service team.