All of our goods are dispatched using insured and traceable couriers for your own protection. we highly advise customers not to accept parcels that show any signs of damage or tampering. signing for these items will void any insurance and will void your right to return or exchange the item(s).
Damage or Faulty Items
If the item you received is faulty or damage, please contact us immediately quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
Items are classified as faulty if a manufacturing fault is found. Damage resulting from normal wear-and-tear does not classify an item as faulty.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that is traceable and insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Missing Items
If the parcel you received having missing some parts or quantity then please contact us immediately quoting your order number and missing content We will then make arrangement to send out the missing items to you. You have 3 days from receipt of the parcel to inform us late than 3 days your claim not accepted for missing quantity.